Frequently Asked Questions
Do you offer samples?
Yes. In fact we love providing samples to our customers. Samples are especially helpful in giving you a clear idea of just how big our boxes & bags are. Samples are not free but each sample packet comes with a coupon so that the cost of your samples can be deducted from your future order. Order Samples Here.
How do I place an order?
Our website is easy, safe and secure. If you prefer, you can call us at 423-781-6506 to place your order by telephone.
When will my order ship?
Keep in mind, we’re the maker, and all of our products are “made to order”. Once your order is received, we’ll make the first item and send you a proof photo by email. Then, you’ll approve the proof. Once the proof is approved, your product will typically ship according to the timing outlined below:
Empty Boxes & Bags
• Orders of less than 100 pieces without ribbon, 2-3 days.
• Orders of less than 100 pieces with ribbon, 2-10 days depending upon whether or not the ribbon is in stock. (we will let you know if your ribbon color is not in stock in case you want to select an alternative)
• Orders of 100-300 pieces, please allow 7-14 days for production.
Favors & Invitations
• For most favors and invitations, please allow 7-14 days
• Except for Belgian Chocolate Favors, allow 4+ weeks for delivery because we order the chocolate made fresh for your order.
Do your boxes require assembly?
In order to ship and store most efficiently, and insure safe (undamaged) arrival our boxes are fully assembled but flat. Simply re-assemble by popping them back into shape and tucking a few flaps in. No taping, gluing or cutting in required to re-assemble the boxes & instructions are included with each order.
Will I be able to track my order?
You will receive tracking information via email once your order ships.
Do you ship internationally?
Yes, we can ship to most countries worldwide!
What are your store policies?
Since all merchandise is made to order AND personalized, we do not accept returns/exchanges. We do replace merchandise that is damaged by shipping, which happens rarely.
Can you help me coordinate colors/boxes and accessories for my event?
Definitely! We’ve been doing this a long time. Let us know your event colors or theme and we’ll help to devise memorable personalized packaging for your favors. We have thousands of designer prints and color choices at our disposal.
What are your boxes made of?
Our boxes are made from heavy 110 pound cardstock that is food-safe, moisture resistant coated on both sides. They are spill resistant and fade resistant. So, you will not have to worry about the ink on your favor box/bag bleeding onto your linen table covers if a spill occurs.